“At Sheffield Forgemasters, we first became aware of Chris (SystemQuest) at a ShireSystems Roadshow, which several of our engineers attended.

The Company had already purchased and had in place "Frontline" for a number of years, but the system had been under utilised and no dedicated training had been given.

Chris came along initially to carry out some training for the maintenance engineers to teach them the basic's of the FrontLine system and then to set up a structured implementation and training program. The sessions were carried out in a comprehensive, professional and effective manner which allowed Sheffield Forgemasters to quickly establish and implement a number of maintenance systems across the site.

Thanks to Chris’s training methods and comprehensive knowledge of Frontline, we at Sheffield Forgemasters now have a company wide Computerised Maintenance Management System, which is already paying dividends in terms of increased plant availability through our planned preventative maintenance regime.

I would recommend without reservation Chris Lee (SystemQuest) to any organisation wishing to establish an effective and reliable PPM system.

Thanks Chris for all your help and guidance”

John Hepworth – Plant Maintenance Engineer

Sheffield Forgemasters Steels Ltd.

        Forth Ports PLC             

Discussions with Chris of SystemQuest first began when I was looking to purchase a CMMS package for controlling planned maintenance on site. Chris guided me through the “pros and cons” of various packages before I decided on Pirana from Shire Systems.

Chris came to the port to support me with training and guidance on the important first step of implementing the software. I chose Chris’s “one to one” approach above the standard training course provided by Shire. He offered a tailor made service which added value to my system - with the data entered remaining in the system as the foundation on which I could build (live data).

Chris quickly picked up an understanding of our business and took the time to discuss how to get what I wanted from the system. Formulating an implementation plan gave us a structure to follow, allowing me to learn how to build and use the system as we progressed.

The support from Chris did not end when he left site after completing the training, Chris and I have remained in contact and I regularly discuss ideas, problems and frustrations with him - He always has a solution to hand and a service he has provided without charge.

As implementation of the software rolls out across the port, Chris will almost certainly be called upon to help the other areas, by providing product training and implementation guidance.

As far as I am concerned there is no better way to learn how to use software than using your own live data and real practical scenarios and I would thoroughly recommend Chris (SystemQuest) for his knowledge, skill and patience.

Andrew Lamb - Engineering and Quality Manager

"After several telephone calls discussing my requirements for looking after a domestic and commercial site, with new/modern buildings, Grade 1 and 2 listed buildings, including a 900 year old castle to maintain. I needed a system that I could control: - PPM, asset and fleet management, staff training, health & safety policies and procedures, contractor management, as well as running a helpdesk for the 500 acres estate.

The system needed to be flexible and user friendly for office/maintenance staff and fall within budget. Following your suggestion and after visiting one of the road shows (delivered by you), we went for Shire Systems new Pirana software. We ran a free demo copy for a month before deciding this was the right system for Leeds Castle.

Following the 2 days implementation training on site with you, I had a basic system running within a week, the system was so simple to use and made the data inputting task easy, considering that we have such a varied and difficult site to maintain.

We would not have been able to be achieve this without your input in tailoring the training around the business, understanding our needs and requirements and making the whole process relatively easy.

Many thanks once again".

Colin Day - Facilities Manager

Leeds Castle, Maidstone, Kent.

“The training we received at Hoveair was exceptional, it was easy to understand and tailor made to fit our company needs, we spent only two days going through the basics and we came out the other side with a vast knowledge of how to operate our system to improve our productivity.

The training method was very simple but greatly in-depth, the first day we spent finding out what we needed from the system and trying out new things, the second day we started the inputting and then reporting and the effects were outstanding, the course time frame was exactly right as it didn’t overwhelm us.

We at Hoveair enjoyed our time with Chris and we look forward to him coming back and developing our Shire skills further.”  

Sarah Lowden - Office Support

Hoveair (Maintenance Services) Limited

Chris helped us through the initial stages, setting up a training programme for our employees, whilst smoothing out all the rough edges encountered at the start of the project. Chris invited my colleague and I to a Shire System Roadshow where he delivered a 1 day information and training programme. Chris with an audience of 15 other companies, explained with enthusiasm, all that we needed to know about the system. He also found time to have a one to one chat, which I found very impressive.

On several occasions, Chris has audited our Shire FrontLine System and on each visit has identified any shortfalls and set us targets. Chris is also planned into future system audits for 2010.

I find Chris to be totally professional, his approach is genuine and his influence has a positive effect on our team members".

Paul Edwards - Operations Controller

Tiger Tim Products Ltd.

"Having attended one of Shire Systems roadshows, I was most impressed by both the products on show and the presentation done by Chris Lee. It was clear from the onset that Chris had been heavily involved with the development of the new Pirana system both in his knowledge and enthusiasm for the product. It was for this reason having decided on the Pirana system that I had no hesitation in using SystemQuest to help us with training and the initial set up of the system.  As a company we were all delighted at the service that SystemQuest gave us both in consultation with our senior management team to assess our company’s goals and expectations of the system and with the time Chris spent with me giving me clear guidance on how to best set up the system according to our needs as a company. I will not hesitate in using SystemQuest again as and when we require further assistance with our system as it grows".

Darren Bacon - Engineering Planning Manager

Pork Farms Riverside Bakery

"Many thanks for the help and assistance you gave us, this allowed for an efficient trouble free set up of our Pirana system. Within a few days of the training all our assets were set up and job sheets for planned maintenance were being issued.

Thanks".

Simon Kemp - Maintenance Manager

Pukka Pies.